Returns & Exchange

Returns & Exchange
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 100 days. We have two convenient options to choose from
1. Please email us to: support@ashmoo.com.
2. Our 100 days trial is limited to one return per household. (Your returned item will be donated)
3. Clearance items can’t be exchanged, returned or refunded.
4. You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
5. If you return an item for an exchange, your replacement will be dispatched ads soon as possible, usually within 7 business days upon receiving the items you send back.

Return & Exchange Process
1. To request a Return email us to: support@ashmoo.com.
2. Wrap the unwashed item securely in its original package.
3. Post the parcel at your local post office with a carrier of your choice to the designated address. Please contact us with support@ashmoo.com to get return address. We recommend you get a tracking code & proof of postage as we cannot process returns that do not reach us.
4. Once we receive the returned products and confirm the condition, we will process your exchange/return immediately.

FAQS
Faulty returns/exchange
If you received defective, incorrect, or incomplete merchandise, please email us at support@ashmoo.com within 14 days of delivery for replacement, and please include your order number, and any details about the issue you’re experiencing in your message. We'll work with you to make it right!

About refunds
1.We promise that there is no service charge for return.
For non-defect and customers’ subjective reasons returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns.
2.If you return an item for an exchange, your replacement will be dispatched ads soon as possible, usually within 7 business days.
3.If you requested returns, refunds are processed within 7 days of receiving the return item(s). Refunds will be returned only to the original form of payment.
4.If you are returning item(s) which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
5.If you want to cancel the order, there are two solutions.
6.If your package is not shipped out, we will help you cancel the order and issue full refund to you.
Once your package shipped out, we cannot control the shipping process. We will send you the tracking number by e-mail and you can return it after receive it. We will refund you after we receive your return.
7.Free gifts are not eligible for return or exchange.
8.If you have any other questions, feel free to contact us: support@ashmoo.com.

About the shipping cost
1.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
3.Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ashmoo.com.
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