FAQ

1. How much is the shipping fee?
We provide free shipping for orders over $50 to the US.


Please kindly pay attention:
- We don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.
- Some remote areas including military districts, or some bulk items like Tomons lamps may require additional charges. The specific cost depends on the standards of various courier companies.


2. How long does it to take to ship my order?
After your order payment confirmation, we will send the parcel usually in 1-2 business days. It usually takes about 5-7 business days for you to receive it.

3. How can I change my shipping address after placing an order?
In this case, please kindly contact our customer service by Email support@asomon.com within 24 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.

4. What's your shipping carrier?
We use world-famous USPS or UPS for shipping your products, which can secure the fast speed as well as safety.

5. How to track my order?
Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.

6. What should I do if I received the wrong item(s) or an item(s) is missing?
Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!

7. Do I need to pay any customs tax or VAT if I buy from you?
For US customers, there’s NO tax or duties. For customers from Canada & Mexico, import duties and taxes are not included in the item price or shipping charges and we are not responsible for them. For some small or low-value item, there’s no tax actually. But for more information, please check with your country’s customs office to know the tax threshold, and exact charges.
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